Question 1

How can we be sure it’s our pet ashes returned?

Accepted Answer

We are members of the APPCC and abide by a strict code of conduct. We provide only individual cremations and do not offer any mass cremation service.

Question 2

How long till we get our pets ashes back?

Accepted Answer

We aim to have ashes returned within two- three days but do offer a same day service at an additional cost.

Question 3

Can we visit your premises?

Accepted Answer

Yes by appointment.

Question 4

How long does a cremation take?

Accepted Answer

2-4 hours usually.

Question 5

Do you collect?

Accepted Answer

Yes we can collect your pet from home or your veterinary practice.

Question 6

What happens to our pet before cremation?

Accepted Answer

We do not believe in freezing pets , we ensure your pet is kept comfortable within our cold store.

Question 7

What is included in the cremation cost?

Accepted Answer

The cremation comes with a scatter tube of choice, a lock of hair where possible and ink paw prints .

Frequently asked questions

How can we be sure it’s our pet ashes returned?